(TK) Officer, Customer Service (26567)

Job Responsibilities:

1. • Act as the primary point of contact for customer inquiries and provide timely responses.
   • Resolve customer issues and escalate complex problems to the appropriate team.
   • Handle order entries accurately and ensure timely delivery.
   • Coordinate with logistics and finance teams for order fulfillment and invoicing.
   • Manage and update customer databases and CRM systems.
   • Assist in scheduling meetings, preparing quotations, and organizing sales events.
   • Track sales leads and follow up with prospects.
   • Maintain records of customer interactions, transactions, and feedback.

Requirements:

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Attention to detail and problem-solving skills.
• Background in sales administration or customer service is preferred.
• Placement in Tjiwi Kimia Mills, Mojokerto