(TK) Officer, Sales Support (25891)

Job Responsibilities:

• Act as the primary point of contact for customer inquiries and provide timely responses.
• Resolve customer issues and escalate complex problems to the appropriate team.
• Handle order entries accurately and ensure timely delivery.
• Coordinate with logistics and finance teams for order fulfillment and invoicing.
• Prepare and maintain sales reports, presentations, and documentation.
• Manage and update customer databases and CRM systems.
• Assist in scheduling meetings, preparing quotations, and organizing sales events.
• Track sales leads and follow up with prospects.
• Maintain records of customer interactions, transactions, and feedback.
• Assist in preparing marketing materials and promotional campaigns.
• Help implement customer loyalty programs.

Requirements:

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Attention to detail and problem-solving skills.
• Background in sales administration or customer service is preferred.
• Placement in Tjiwi Kimia Mills, Mojokerto